Important: If you need immediate assistance or have a very urgent question please call us on (855) 240-0732. We staff this line between 7am and 6pm, Monday-Friday and will respond within minutes.
Notes: Preferred Method for Non-Urgent Job-Specific Communication
Using the notes feature within ServeManager is the most efficient way to communicate with us about specific jobs you are handling. We actively monitor these notes from 7 AM to 6 PM PT and aim to respond within 4 hours.
Sending a Note via Desktop App
Follow these steps to send a note from the ServeManager desktop application:
Navigate to the Job Page: Open the specific job you need to discuss.
Access Notes Section: Scroll down to find the "Notes" section on the job's page.
Add a Note: Click on the green "Add Note" button. This action opens a modal window for note entry.
Fill Out the Note:
Category: Select an appropriate category for your note, such as "Service Instructions".
Label: Think of this as the subject line of an email; it helps categorize your query or comment.
Comments: Enter the details of your message here, similar to the body of an email.
Save and Share: Click the green "Save" button to submit your note. Ensure the visibility checkboxes remain checked to share your note with One Legal staff.
Sending a Note via Mobile App
To send a note through the mobile version of ServeManager, follow these instructions:
Open the Job Page: Access the job you are working on.
Find the Notes Section: Swipe down to the "Notes" section.
Initiate Note Addition: Tap the blue "+" icon next to "Add a New Note".
Compose Your Note:
Category and Label: Select a relevant category and provide a concise label.
Comments: Type your message, detailing your communication clearly.
Sharing: Ensure the toggle for sharing remains green to keep the note visible to One Legal.
Submit the Note: Press "Save note" to send and share your communication with us.
What to Expect After Sending a Note
Notification: You will receive an email notification when we respond to your note.
Response: Typically, we will reply directly within the ServeManager notes. Check the job page to view our response.
Urgent Matters: If your note indicates an urgent issue, we may reach out via call or text to address it more promptly.