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Court Filing Expectations
Court Filing Expectations

What do you need to do as a court runner contractor for One Legal?

Updated over 2 months ago

Every court filing job that you receive from One Legal comes with certain expectations. It's important that we are on the same page with these standards and timeframes to ensure that the customers' documents are filed timely and correctly.

PREPARATION

  • Accept: Please stay on top of your job queue and accept all jobs in a timely manner, especially same-day or urgent status

  • Check: Every job must be reviewed for completeness

    • Is the Court location listed on documents accurate?

    • Verify that all documents in the job listing are printed (if any documents are missing or incorrect, report immediately via a note in ServeManager)

  • Read: Follow the Instructions in that job exactly

    • Should you find the instructions unclear, contradictory, or not aligning with your understanding of that particular court, please contact us immediately via a note in the job

    • If instructions state Over the Counter (OTC) delivery, it must be filed at the counter

    • If the filing requires over the counter and then a second filing at another counter, please ensure both are completed in the sequence and timeframe required

  • Communicate: Timeframes for various job-related actions

    • Accepting/Declining Jobs

      • Within 30 minutes for Same Day Rush

      • Within 2 hours for late arrival Next Day Rush

      • By close of business for Standard

    • Questions about Instructions

      • Put a note in the job Immediately

    • Missing Documents

      • Put a note in the job Immediately

    • Duplicated Job

      • Put a note in the job Immediately

    • Responses to phone/email inquiries from One Legal staff

      • Within two hours of contact or EOB at latest

DELIVERY

  • Job Status Updates

    • As the job progresses from Accepted -> In Transit -> Court Result, please make sure to adjust the status in ServeManager in a timely manner (by EOB each day).

    • Indicate the use of SASE in jobs wherever one has been left.

  • Rejected by Court

    • Court rejections must be reported ASAP - no later than the EOB with a rejection notification attached or a note containing the reason for the court's rejection.

    • Mobile App should be utilized to communicate rejection notifications from the court upon receipt of that information for maximum value.

  • Payments/Checks

    • All contractors must use the One Legal “Clerk of Court” checks for court fees - and, further, use only one check per job.

    • It is vitally important that the check information be accurately recorded when updating the attempt in the job.

  • Drop Box

    • Only use drop boxes if counter filing is unavailable or not viable. Any dropped documents should be accompanied by a field report or buck slip that provides the court with information on who to contact if a filing is incomplete or rejected.

  • Conformed Copies

    • Any job requiring a conformed copy needs to include the conformed copy and updated by close of business on the day of receipt from the court.

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