Every court filing job that you receive from One Legal comes with certain expectations. It's important that we are on the same page with these standards and timeframes to ensure that the customers' documents are filed timely and correctly.
PREPARATION
Accept: Please stay on top of your job queue and accept all jobs in a timely manner, especially same-day or urgent status
Check: Every job must be reviewed for completeness
Is the Court location listed on documents accurate?
Verify that all documents in the job listing are printed (if any documents are missing or incorrect, report immediately via a note in ServeManager)
Read: Follow the Instructions in that job exactly
Should you find the instructions unclear, contradictory, or not aligning with your understanding of that particular court, please contact us immediately via a note in the job
If instructions state Over the Counter (OTC) delivery, it must be filed at the counter
If the filing requires over the counter and then a second filing at another counter, please ensure both are completed in the sequence and timeframe required
Communicate: Timeframes for various job-related actions
Accepting/Declining Jobs
Within 30 minutes for Same Day Rush
Within 2 hours for late arrival Next Day Rush
By close of business for Standard
Questions about Instructions
Put a note in the job Immediately
Missing Documents
Put a note in the job Immediately
Duplicated Job
Put a note in the job Immediately
Responses to phone/email inquiries from One Legal staff
Within two hours of contact or EOB at latest
DELIVERY
Job Status Updates
As the job progresses from Accepted -> In Transit -> Court Result, please make sure to adjust the status in ServeManager in a timely manner (by EOB each day).
Indicate the use of SASE in jobs wherever one has been left.
Rejected by Court
Court rejections must be reported ASAP - no later than the EOB with a rejection notification attached or a note containing the reason for the court's rejection.
Mobile App should be utilized to communicate rejection notifications from the court upon receipt of that information for maximum value.
Payments/Checks
All contractors must use the One Legal “Clerk of Court” checks for court fees - and, further, use only one check per job.
It is vitally important that the check information be accurately recorded when updating the attempt in the job.
Drop Box
Only use drop boxes if counter filing is unavailable or not viable. Any dropped documents should be accompanied by a field report or buck slip that provides the court with information on who to contact if a filing is incomplete or rejected.
Conformed Copies
Any job requiring a conformed copy needs to include the conformed copy and updated by close of business on the day of receipt from the court.