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Contractor Dashboard (new May 2025)

Track your One Legal progress/performance in real-time on ServeManager

Updated over a week ago

One Legal now provides you with your own personal Dashboard, displaying:

  • Job Score -- your overall current Job Score is featured in the upper right-hand corner with all six contributing elements displayed underneath; plus your job score from the previous month can be see highlighted in red beneath your current score, as well as your job capacity information in the left-hand column


  • Mobile App Usage -- your Mobile App percentage from the current month (with an attempt breakdown at each monthly point -- just hover over each); 5 previous months are provided for context


  • To Do Lists -- indicators signifying
    - Assigned Jobs Pending Acceptance (green if within SLA; red if not),
    - Past Due Attempts (red if any jobs are out of SLA), and
    - Affidavits Needing Signature (again, green if within SLA; red if not);
    all three are linked directly to the queues for each in your One Legal account


  • Current Service Success Rates **NEW** -- graphical displays of your service/non-service results breakdown by month and an overall current service success rate percentage in the top right-hand corner


  • Announcements -- updates from the One Legal team on a more timely basis than the monthly newsletter - with links to more expansive discussions of that topic elsewhere (usually in the Contractor Support page)


  • Contact Information -- quick links to email the Contractor Success Team (General Inquiries), go to a form to ask questions about payment issues (Payment Inquiries), and find informative articles relating to successfully serving for One Legal (Support Articles)



    All updated regularly
    and in one convenient location -- ServeManager!

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