At One Legal, we understand the importance of accurate and fair compensation for the services you provide as an independent contractor. We are committed to transparency in our payment processes. However, if you believe there is a discrepancy in your payment, we have a structured process to handle your concerns efficiently.
Steps to Address Payment Discrepancies
Identifying a Discrepancy
If you notice a discrepancy in the payment received for a specific job or multiple jobs, it’s important to act quickly to resolve the issue. This might include being paid less than agreed upon, not receiving payment for a completed job, or payment delays.
Important Notice on Payment Discrepancies
Per your independent contractor agreement with One Legal, you must report any payment discrepancies within 30 days of receiving the payment.
Using the Contractor Payment Review Request Form
Access the Form: To formally raise your payment issue, please use the dedicated Contractor Payment Inquiry Form. This ensures that your inquiry is properly logged and addressed promptly by our management team.
Submit Detailed Information: For us to understand and address your query effectively, include specific details such as the job order numbers, the nature of the discrepancy, and any relevant communications or agreements related to the payment terms.
Form Link: Submit Your Payment Inquiry Here
Review Process
Initial Review: Upon submission, your query will trigger an instant alert to our management team, who will begin a detailed review of your payment concern.
Response Time: Expect to receive an initial response within 72 hours. We strive to resolve all inquiries completely within 14 days of submission.
Communication Protocol
Exclusive Communication Channel: Please note that all payment-related inquiries must be submitted through the provided form. This standardization helps us maintain a high level of accuracy and efficiency in resolving payment issues.
Redirect to Form: Should you contact us via other channels regarding a payment discrepancy, you will be directed to use the form. This ensures that all inquiries are handled through a consistent and trackable process.
Your satisfaction and trust in our payment practices are paramount. We encourage you to use the designated form for any payment discrepancies to ensure your concerns are addressed promptly and effectively.