How do I ask questions about specific jobs?
How do I ask questions about specific jobs?
Method for Non-Urgent Queries: Use the Notes functionality within ServeManager to enter queries directly on the job's page. This is best for non-urgent questions related to job specifics, such as parties involved, circumstances, or obstacles encountered.
Urgent Communication: If your query is urgent, especially if you're at or approaching the service location and need immediate assistance, please call us directly at (855) 240-0731 during business hours (7 AM to 6 PM PT).
How do I contact the Contractor Success Team for general inquiries?
How do I contact the Contractor Success Team for general inquiries?
Email: For broader questions or concerns about your contractor role, email us at [email protected].
What should I do if I’m unavailable for more than a day or an emergency occurs?
What should I do if I’m unavailable for more than a day or an emergency occurs?
Notification: Please notify us as soon as possible at [email protected] with details of your downtime or emergency, such as medical issues or local disruptions.
What if there is a payment issue or I suspect a mistake?
What if there is a payment issue or I suspect a mistake?
Resolution Form: For any payment discrepancies or suspected mistakes, please use the Payment Inquiry Form. Responses are initiated within 72 hours, with resolution aimed within 14 days.
How do I update my business or contact information?
How do I update my business or contact information?
Update Process: Send new information and relevant documentation, such as a W-9 form, to [email protected].
What if I experience technical issues with ServeManager?
What if I experience technical issues with ServeManager?
Technical Support for ServeManager:
Phone: Call (800) 280-4400, available Monday through Friday from 7 AM to 7 PM Mountain Time.
Online Form: Fill out the support form at ServeManager Contact for non-urgent technical support requests.
How can I refer a new server or company to One Legal?
How can I refer a new server or company to One Legal?
Referral Process: Either email their contact details to us at [email protected] or direct them to apply via the appropriate application link.
How can I track the status of my queries or requests?
How can I track the status of my queries or requests?
Tracking: Monitor the status of your communications through ServeManager's communication section or check your email for notifications from our team.
What is the best way to ensure a fast response from One Legal?
What is the best way to ensure a fast response from One Legal?
Best Practices: For the quickest response, ensure your communications are clear and concise, specify the urgency level if high, and use the appropriate communication channels for your specific needs.
Remember, if you need urgent help or assistance call us directly at (855) 240-0732 during business hours (7 AM to 6 PM PT).