Update to the Latest Version
Importance of Updates: The app is regularly updated to add new features and improve performance. It's crucial to keep your app updated to the latest version.
How to Update:
For iOS: Enable automatic updates by following the steps here.
For Android: Enable automatic updates by visiting this guide.
Connectivity Issues
Check Data Signals: Ensure your device has a strong data signal. Poor connectivity can impact app functionality.
WiFi vs. Mobile Data: Test your connection by switching between WiFi and mobile data. Sometimes, one may be more reliable than the other.
Avoid VPNs: VPNs can interfere with your connection to our servers. Disable any VPN services while using the ServeManager app.
GPS Problems
Stale GPS: The app checks your GPS on every attempt and warns you when the signal is weak, stale, approximate, or you're moving. Tap the fix shown in the warning. If it keeps happening.
Location Setting: Make sure Location is set to While Using the App with Precise Location on.
Other Open Apps: Close other apps using GPS (navigation, route planners) and try again.
Stationery Positioning: Stop moving and give the phone a few seconds to get a fresh reading, or tap retry.
Avoid Tall Buildings/Obstacles: Step outside or away from tall buildings or large obstacles if you can.
Distance from Attempt Address: Tap ⓘ on your attempt photo to see the distance from the address and the GPS accuracy.
No Location: If the app still can't get a location, take the photo anyway and explain in the attempt.
Photo Problems
Can't choose a photo from your library: For all One Legal jobs, photos must be taken in the app. This is required. No photos exported from your library or another app.
Flash: Tap the flash button on the camera screen to switch between on, off and auto.
Photo didn't upload: Keep the app open. Failed uploads retry automatically. Check your data connection.
Account Login Issues
Logout and login again: Try logging out and then logging back in. This can refresh your app’s settings and data connections.
Code didn't arrive: Wait up to 10 minutes and check your spam folder before requesting another.
Use an authenticator app: Update ServeManager to the latest version first, then turn on authenticator two-factor login.
App Not Responding
Force Close and Restart: If the app is unresponsive, force close it and launch it again. This method often clears any temporary glitches.
Persistent Problems
Reinstall the App: Uninstalling and then reinstalling the app can resolve persistent issues by removing corrupted data.
Restart Your Device: A device restart can fix problems that affect the app's performance by clearing the system's memory.
Jobs Missing or Not Refreshing: Job updates now arrive by notification. Keep notifications on, pull down to refresh, and check your job filters (for example, Jobs: Active). Archived jobs still showing? Force close the app and reopen it.
When You Contact Support
If you need to contact ServeManager Support with an issue, please Include your phone model, OS version, ServeManager app version (in the app's settings), the job number, and what you did right before the problem. Any screenshots of the problem are even better. All this information will help us help you faster.
We Value Your Feedback
If you encounter issues not resolved by these steps or have suggestions for improving the app, please let us know. Your feedback helps us enhance the app. Share your feedback by contacting us at [email protected].